Terms and Conditions

Terms and Conditions


The website www.riadelarco.com (hereinafter, the site) is owned by the company Riad El Arco based in Marrakech (Morocco), Derb Bouanani No. 13, Derb Dabachi 40000 – P. IVA 24866742, Cod. fisc. 45790512 (hereinafter, the company). This document (hereinafter, the general Conditions) defines the terms and conditions laid down by Riad El Arco for the use of the site and its reservation services. These general conditions, together with the privacy policies adopted by the company, are considered to be known and fully accepted by the user who navigates and uses the site. It is not possible to make any reservation without the prior knowledge and acceptance of the general conditions.

The user term is used here to refer to all persons and/or companies that access the site or use its services.

2.Scope of application.

These general terms and conditions apply to all visits and online bookings made through the site.

3.Intellectual property rights.

Any content on the site, such as, but not limited to, data, information, communications, editorial content, photos, videos, graphs, drawings, logos, trademarks and in general any material or service therein, where it is not Differently indicated, they are the property of Riad El Arco and must be considered protected under the Law on Copyright and industrial Property law. Therefore it is expressly prohibited to reproduce, copy and/or use the trademark, logo, content or any other of this site unless expressly authorized in writing by the owning company. The images on this site are provided for the sole purpose of being displayed and cannot be saved or downloaded in any format.

4.How to book.

Through the site users can make, with reference to the structure of which the company owns, availability searches based on the dates chosen by the user. The results returned by the system will show the availability for the type of room chosen by the user displaying, for each typology, the respective conditions of sale such as, for example, the price of the stay (expressed in euro currency) With the inclusion in the same of taxes and ancillary services to the reservation. Once the user has found the right solution to their needs, they must enter their own data to allocate the booking option.The booking will be considered concluded only upon receipt by the User of an e-mail from the “Company” manager of the accommodation, which will also be notified of the payment methods. Failure to provide the data requested by the form will make it impossible to make the reservation. The User is responsible for the truthfulness and correctness of the information specified on the Website.

5.Payment and method of payment.

The payment of the fee related to the booking, including VAT, will be executed by the User after receiving the e-mail from the Company containing all the details of the confirmed booking, the conditions of sale, the terms of cancellation, penalties and all references necessary for the subsequent management of the same of which the information to make the payment. Payment can be made via Pro Forma PayPal invoice allowing payment by credit card or PayPal account. Until the moment of the transaction, the purchase of the requested services will not be considered completed. The Company declines all responsibility for any abusive or improper use of the User’s credit card and for any damaging consequences that may arise for transactions carried out by credit card, which are not within their sphere of control. The Company declines all responsibility in the event that, in the course of the booking, the User should incur in bugs and / or technical errors. In this case, the reservation will not be considered

6. Change and cancellation of  the booking.

The modification or cancellation of the booking is done by sending an e-mail to daniela.rumori@riadelarco.com The conditions related to the cancellation and modification of the booking vary depending on the type of stay purchased. The User may modify or cancel the reservation only and exclusively if provided for at the time of purchase and under the conditions established in relation to the individual booking and specified in detail at the time of purchase and in the e-mail confirming the reservation.

7. Exclusion of the right of withdrawal.

Pursuant to art. 55, paragraph 1, lett. b) of Legislative Decree 6 September 2005, n. 206 (the Consumer Code), the right of withdrawal envisaged to protect consumers in the case of contracts and contract proposals at distance or negotiated away from business premises (articles 64 and following) does not apply to contracts relating to housing when the upon conclusion of the contract, the professional undertakes to provide such services on a specific date or in a pre-established period. Therefore the User, without prejudice to the provisions concerning the cancellation of the reservation referred to in paragraph 6, has no right of withdrawal.

8.Force majeure reasons.

The Company and the User will not be liable to each other for losses, damages or delays caused by strikes, labor unrest, lockouts, fortuitous events, fires, adjustments and provisions of law, government orders or regulations, insurrections, state of war or similar acts, natural elements, force majeure embargo or any other cause beyond its reasonable control.

9.Exclusion from warranty and liability.

The Company does not guarantee the reliability, availability or continuity of the services made available to the User. Therefore declines all responsibility for any damages of any nature due to unavailability, reliability or continuity of its website and its services, although it will work to facilitate, as far as possible, the technical assistance to the person concerned. The Company does not undertake to check and not control in advance the absence of viruses or elements in the contents that may cause changes to the software or hardware of the users or of the people who visit the sites. Therefore it will not be liable for damages of any nature deriving from the same.

10.Applicable law and competent court.

This Site and these General Conditions are entirely subjected (to Moroccan law), which regulates the conclusion, execution and termination, and on the basis of which they will be interpreted, also for the purpose of resolving disputes arising from them. The User accepts the exclusive jurisdiction of the Italian Judicial Authority for the resolution of any dispute concerning, by way of non-exhaustive example, the validity, application, interpretation, execution of the provisions of the General Conditions, recognizing also the competence in exclusive and mandatory route of the Judicial Authority of the Court of Marrakech.

11.Language of the General Conditions.

The original text of the General Conditions has been drawn up in Italian. The original text in Italian may have been translated into other languages. The translated versions are unofficial and for illustrative purposes only and therefore have no legal value. In case of disputes or conflicts concerning its application or interpretation, exclusive reference will be made in each location and place and to all legal effects to the only version written in Italian.

12.Final provisions.

The possible nullity of one or more clauses or part of them, does not imply the nullity of the General Conditions or the remaining part of the same clause. The reservation is personal and cannot be freely transferred without the prior consent of the Company. Any communication concerning these General Conditions and / or use of the Site must be made by sending an e-mail to the following address: daniela.rumori@riadelarco .com

These General Conditions were drafted on 01 November 2017. The Company reserves the right to modify the General Conditions, informing users on the Site. Therefore, the User is invited to consult the General Conditions before each access and / or or booking

Link to other sites

This site may contain “apparent links” or links that allow the user to go to websites operated by third parties. The user is informed that this site is totally independent of the connected sites and of the sites that can be accessed, which contain general terms and conditions of use that are their own. The Owner has no control over the aforementioned sites, their general conditions of use and has no responsibility in relation to their content, their general conditions, the permitted use and the processing of information and user data.

Prohibition of use of the material on the site

It is forbidden to alter, reproduce, modify, display, use on other sites for commercial purposes the material published on this site (photographic images, illustrations, texts, video clips etc.) without prior written authorization issued by the Owner and only to identify and promote the products of the Owner.